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Investor Reporting Administrator

INVESTOR REPORTING ADMINISTRATOR (12 Month Contract): Challenging, Impactful, Rewarding

WHO WE ARE: Paradigm is an innovative, flexible, leading-edge Business Process Outsourcing (BPO) company. As Canada’s leading mortgage outsourcing company, Paradigm’s mandate is to enable new and existing lenders with a cost effective mortgage operation solution that can quickly respond to market conditions, lead the market in innovation and ultimately provide mortgage consumers with great choice, vastly improving their mortgage experience.

PARADIGM CULTURE: Paradigm is committed to open and honest communication with our staff.  We believe by being transparent, truthful and sincere, we can serve each other and our clients with integrity. Our culture can be summed up in one word: family.  We work hard at creating an exceptional professional family here at Paradigm and do not take it for granted.  Every initiative, new hire, company event and daily activities are focused on maintaining and fostering our Paradigm family because we know that our employees are undoubtedly the key to our success.

THE OPPORTUNITY: As an Investor Reporting Administrator you will be responsible for timely and accurate reconciliation and reporting. The successful candidate will also participate in systems development activities to ensure financial, management and regulatory requirements are addressed.  The Investor Reporting and Securitization department is largely responsible for reconciling investor accounts, overseeing the timely delivery of reports, and facilitating the remittance of funds to all of our investors on a daily basis while providing exceptional service levels.   The department is also responsible for the end-to-end activities of securitization including administering all CMHC MBS forms, uploading files to the custodians, reconciling the monthly MBS accounting reports, and liaising with various internal and external parties.

Role specific accountabilities include, but are not limited to the following: 

  • Reconciling various bank accounts and ensuring reports provided to investors are accurate, timely, and in accordance to our internal standards and investor guidelines
  • Generating daily validation reports for internal departments
  • Uploading daily data files to the online banking website
  • Assist in retrieving investor reports and bank statements as required for audit procedures
  • Work with internal and external stakeholders (Funding & Servicing teams, investors, FCT, CMHC, Computershare) to provide various reporting, answer inquiries, and requesting info/updates as required while meeting strict deadlines
  • Work with relevant team members in the systems development activities to ensure the financial, management and regulatory requirements are addressed
  • Testing new reporting enhancements for investors
  • Other ad-hoc monthly reporting for internal management as required


Educational /Technical Experience:

  • University/College degree in Business/Accounting or related field is preferred
  • Minimum of 1-2 years of finance/accounting/mortgage experience
  • Knowledge of the Canadian Mortgage Industry considered an asset
  • Understanding of Mortgage Backed Securities is an asset
  • Working knowledge of Microsoft Word/Access
  • Expert knowledge of Excel
  • Working knowledge of Internet and Email Applications (Outlook/Outlook Express)


Personal Requirements:

  • Excellent communication skills
  • Flexible and adaptable / able to multi-task under pressure
  • Proven ability to meet deadlines
  • Strong problem identification and problem resolution skills
  • Self-Motivated / proactive mindset
  • Ability to work independently as well as part of a team
  • Excellent organizational skills
  • Detail oriented, strong reconciliation and analytical skills
  • Sense of humour


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